0115 985 2828
Daleside Road, Colwick, Nottingham, NG2 4DH

Third-Party Data Processors

We use a number of Third-Party Data Processors to process personal data on our behalf. Listed below are the Third-Party Data Processors currently operating on this website.

Each of these Third-Party Data Processors has been carefully chosen and is responsible for achieving their own GDPR compliance. An external link to each Processor’s Privacy Policy / Statement has been included for reference.

Site Visitation Tracking

Google Analytics

Like most websites, this website uses Google Analytics tracking to monitor user interaction. We may use this data to assess the number of people visiting our site and their engagement with our content to better understand their behaviour and to ultimately provide a better user experience.

To view the types of data collected by Google Analytics, see:
https://www.google.com/analytics/analytics/features/

The data collected is held for a retention period of 26 months.

To view Google’s Data Protection Statement, see:
https://privacy.google.com/businesses/compliance

Though Google Analytics records data such as your device, Internet browser, operating system and geographical location, none of this information is personally identifiable to us.

Google Analytics also records your computer's IP address, which could be used to personally identify you, but Google Analytics does not grant us access to this information.

Subsequently, any requests for the retrieval of personally identifiable data that is recorded and stored by Google Analytics should be submitted directly to Google.

We consider Google Analytics to be a Third-Party Data Processor.

AddThis Share Buttons

This website may include the integration of the AddThis Share Buttons software application, allowing our visitors to share the web page they are currently viewing via email and/or their social networks.

To discover what AddThis share bars do, see:
https://www.addthis.com/academy/guide-addthis-share-buttons

Although AddThis tracks generalised analytical data by default, any functionality regarding data collection and processing has subsequently been proactively disabled.

For your reference however, we have included a link below to AddThis' Privacy Policy:
https://www.addthis.com/privacy/privacy-policy.

We consider AddThis to be a Third-Party Data Processor.

Cookies

Use Of Cookies

A "Cookie" refers to a small file that is downloaded onto your device (such as your computer, mobile phone or tablet) whenever you visit a website. These “Cookie files” allow the websites you visit to recognise your device and to gather information about your interaction with the website, as well as the device you are using.

A Cookie, by itself, cannot be used to identify you.

We use Cookies to monitor your behaviour once on our website, enabling us to amend our content with a view to improving your user experience.

Opt-Out Of Cookies

You can choose to opt-out of cookies being stored on your device by disabling Cookies in the "Settings" your Internet browser, commonly found under the "Privacy" and / or "Security" tab(s). For step-by-step guides on how to remove cookies in various internet browsers, please click here.

If you do choose to refuse all Cookies and opt-out of Cookie Tracking, our website may not function for you as intended.

If you have any questions about how we use Cookies, please contact us.

Links To Other Websites

This Third-Party Data Processors policy does not cover the links to external websites contained within this website. We encourage you to read the Privacy Statements on the other websites you visit.

Changes To This Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 22 May 2018.

What our customers think...

We have had a lovely stove and surround installed by you and we cannot be any more pleased with it. We are so glad we chose to come to you; you delivered great customer service to us and you did an excellent job too. We will continue to share your company around, we appreciate you hard work and effort. Thank you so much!

Linda

We just wanted to say thank you for our stove. We love it! We received fabulous service off you and would recommend you and your company. Customer photo shows - Casttec Horizon Multifuel Stove with a Flamed Granite D Shaped Hearth with a Feature Panel Wall.

Sonya

I was very pleased with the service we received the other month. I am really happy with how things have turned out and the fireplace makes my room look a whole lot better thanks to the fitters ands the whole team who helped. Thank you muchly for helping us and we have no problem in recommending you to others. Thank you again.

Paul

We had our lovely fireplace fitted last week and we couldn't be any happier with it. The customer service we received was really helpful and I cannot thank them enough for helping me, from walking in the showroom to having the fireplace fitted by Jon, the good customer service never stopped. I will have no doubt in recommending you, thankyou so much!

Pat and Tony

The customer service we received in your showroom at the start of the process was professional and extremely helpful. The fitting was expertly done. You arrived on time and on the date that we have agreed and you carried out the work extremely efficiently. We had a wood-burning stove with fireplace. We could not be happier with it, it is simply fantastic. I would recommend you and your company without reservation.

Sir Barry Day OBE

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